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Manager of Site Relibility Engineers - AuthEnew

JPMorgan Chase (JPMC) · Other

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Overview

JPMorganChase is seeking a Senior Vice President Site Lead Engineer/Developer to lead the AuthE delivery/engineering group in Buenos Aires within the CTO Line of Business in Global Technology.

AuthE (Authentication Everywhere) is JPMorganChase’s next-generation, firm-wide customer authentication platform. It is a multi-deployment platform with production deployments across JPMorganChase data centers and JPMorganChase public cloud tenancies, engineered to meet 5x9’s availability requirements. AuthE serves all JPMorganChase Lines of Business and plays a critical role in enabling the firm’s Payments business processing in excess of USD $12T/day.

This is a player/coach role: the team is intentionally lean, and the successful candidates is expected to provide strong technical leadership and operational ownership while remaining partially hands-on, contributing directly to engineering delivery and authentication outcomes.

Key Responsibilities

Site & Team Leadership

  • Serve as the site/team lead for the AuthE delivery/engineering group in Buenos Aires, responsible for local execution, team performance, and delivery outcomes.
  • Lead, mentor, and coach a small team of Java developers, IAM subject matter experts, and operate staff, building a strong engineering culture focused on reliability, security, and continuous improvement.
  • Drive execution across a geographically dispersed organization, aligning priorities, delivery plans, and operational readiness with global leadership.

Hands-on Engineering & IAM Delivery

  • Contribute directly to design and implementation through hands-on Java development and/or IAM technical leadership (at least one is mandatory; both strongly preferred).
  • Provide IAM expertise with emphasis on OAuth2 / OIDC, with additional experience in SAML2 and FIDO2 / Passkeys highly valued.
  • Provide technical direction for secure authentication patterns, integration approaches, and service design suitable for large-scale enterprise environments.

Security, Risk, and Vulnerability Management

  • Own and drive remediation of vulnerabilities across Java applications, open-source dependencies, and/or vendor products—ensuring timely prioritization, tracking, and closure.
  • Embed secure-by-design practices including secure coding, dependency hygiene, and control-aligned engineering.
  • Apply strong understanding of cryptography concepts such as TLS and/or token/assertion signing and validation to ensure secure system behavior.

Operational Excellence & Production Support

  • Lead support of mission-critical authentication applications through L3 engineering support, ensuring stability, incident response readiness, and effective root cause analysis.
  • Provide leadership coverage and coordination for support needs during US business hours, including US holidays, as required by business-critical operations.
  • Drive observability, runbooks, operational metrics, and on-call maturity appropriate for financial-grade systems.

Agile Delivery & Tooling

  • Advocate for and apply Scrum/Agile SDLC practices to improve predictability, throughput, and quality.
  • Use and promote strong execution discipline through tooling such as JIRA for work management, tracking, prioritization, and delivery transparency.

Required Qualifications

  • VP-level technical team leadership/management experience in a player/coach capacity (hands-on while leading).
  • Experience leading teams in geographically dispersed environments (mandatory).
  • Strong hands-on Java development experience or strong IAM expertise (one mandatory; both preferred).
  • Mandatory experience prioritizing and remediating vulnerabilities affecting Java applications, open-source libraries, and/or vendor products.
  • Essential experience building and supporting mission-critical applications in financial services (high availability, reliability, and operational rigor).
  • Demonstrated ability to drive L3 engineering support for critical systems, including coverage aligned to US business hours as needed.

Preferred Qualifications

  • IAM expertise in OAuth2 / OIDC (strongly preferred), plus SAML2 and FIDO2 / Passkeys.
  • Strong applied knowledge of cryptography/security fundamentals such as TLS and/or token/assertion signing/validation.
  • Demonstrated advocacy and practice of Scrum SDLC.
  • Experience managing and supporting complex applications using JIRA (including delivery and production support workflows).

What Success Looks Like

  • The Buenos Aires AuthE team is consistently delivering high-quality, secure authentication capabilities with strong predictability.
  • Vulnerabilities and security risks are triaged and remediated with urgency and discipline, with clear reporting and governance.
  • Production health is excellent: incidents are handled effectively, root causes are addressed, and operational practices continuously improve.
  • Strong collaboration exists across regions, with effective execution despite time zone and geographic distribution.

Working Hours / Support Expectations

This role includes leadership of L3 support for mission-critical applications and may require coverage during US business hours, including on US holidays, based on operational needs.
 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.