Associate, Digital Review Team Senior Analyst

Associate, Digital Review Team Senior Analyst - Vilnius, Lithuania 

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Associate, Digital Review Team Senior Analyst.

Western Union powers your pursuit.

Role Responsibilities 

• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification, ensuring that Compliance regulations are met.
• Assess and resolve complex cases, determining when to escalate a case or proceed with standard transaction and customer profile verification procedures.
• Work independently on complex investigations and contribute to process improvements that drive operational excellence
• Identify trends, emerging risks, and process gaps, escalating observations and recommendations to relevant stakeholders
• Participate in employee engagement initiatives and projects supporting professional and personal growth.

Role Requirements 

• 1–2 years of experience in fraud prevention, risk operations, compliance, customer support, digital review, or a similar analytical role.
• Fluency in English, both written and verbal.
• Proven strong communication skills.
• Customer and results oriented mindset.
• Experience participating in projects and process improvement initiatives.
• Analytical thinking, independent decision-making, and problem-solving skills.
• Ability to work rotating shifts (the team operates between 06:00 and 00:00).

Work Shift

Hybrid 

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 1,531 – 2,041 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-11-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.